Shipping Policy
Effective Date: 09/12/2024
**1. General Information**
Thank you for shopping with Metalshaus. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your purchases made on our website, [metalshaus.com](https://metalshaus.com). By placing an order, you agree to the terms outlined below.
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**2. Processing Time**
- All orders are processed within 2-5 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with your order details and tracking information once your order is shipped.
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**3. Shipping Methods and Delivery Times**
We offer the following shipping option:
- **FedEx Shipping:** Delivery within 5-10 business days.
Delivery times may vary depending on your location. Please note that delays may occur due to weather, carrier availability, or other unforeseen circumstances.
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**4. Shipping Rates**
Shipping is free for all orders worldwide.
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**5. International Shipping**
- We currently ship to select international locations. Please check our list of available countries during checkout.
- International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer. These charges vary by country and are not included in the shipping fees charged by Metalshaus.
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**6. Tracking Your Order**
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order through the carrier's website.
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**7. Delivery Issues**
- **Incorrect Address:** Metalshaus is not responsible for delays or failed deliveries due to incorrect or incomplete shipping addresses provided at checkout. Please verify your address before placing your order.
- **Lost or Stolen Packages:** If your package is lost or stolen, please contact us at support@metalshaus.com immediately. We will assist in filing a claim with the carrier but are not responsible for replacing the lost or stolen items.
- **Failed Delivery Attempts:** If a package is returned to us due to failed delivery attempts, the customer will be responsible for reshipping costs.
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**8. Changes to Your Order**
Once your order is processed, changes to the shipping address or shipping method cannot be guaranteed. Please contact us as soon as possible at alinaspk786@gmail.com for assistance.
Thank you for choosing Metalshaus. We appreciate your business and strive to provide a seamless shipping experience.