Return Policy
At Metalshaus, we strive to ensure complete satisfaction with your purchase. If you are not entirely satisfied with your order, we’re here to help.
Returns
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You have 30 days from the date of delivery to return an item.
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Items must be unused, in their original condition, and in the original packaging.
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Proof of purchase is required for all returns.
Non-Returnable Items
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Custom or personalized items.
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Items marked as final sale.
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Gift cards.
Return Process
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Contact our support team at support@metalshaus.com to initiate a return.
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We will provide you with a return authorization and instructions on where to send the package.
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Once received, we will inspect the item and notify you of the approval or rejection of your return.
Refunds
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Approved returns will be refunded to the original payment method within 7-10 business days.
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Shipping charges are non-refundable unless the return is due to our error.
Exchanges
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We only replace items if they are defective or damaged.
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If you need an exchange, contact us at support@metalshaus.com.
Shipping Costs
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Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Contact Us If you have any questions about our return policy, please contact us at support@metalshaus.com.